Smart Answers

Q: I'm having problems with my credit-card processor. Where can I get help? -- K.N., Seabrook, Tex.

A: A credit-card processor acts as a liaison between companies and banks, processing transactions, calculating fees, and returning funds to the company. Common gripes include tardy payments and chronic rejection of cards. For most problems, contact the Better Business Bureau or the consumer protection division of your state attorney general's office. They'll investigate the complaint and try to resolve the matter.

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