Never Mind The Lawsuit Who's Debugging Windows?

While William H. Gates III plots strategy and Steven A. Ballmer shakes up the culture, who, might I ask, is looking after good product design? Because they haven't got it right yet ("Remaking Microsoft," Cover Story, May 17). Windows 98, on my Dell 450, consistently crashes two out of three times on booting and locks up. Then it's a random walk as to what will bring it back to life. I'm just glad they don't design and build airplanes.

Carl Brown

Pittsfield, Mass.

Before it's here, it's on the Bloomberg Terminal.