ON A SUMMER AFTERNOON IN 1994, Bruce Brown was sipping microbrews on a Seattle patio with a bunch of techies, listening to the buzz about Win95. It was already late to launch, and, despite the now-historic hype, his Microsoft Corp. pals were calling it "the mother of all bugs." Brown had an epiphany: He could turn the growing frustration of computer users into an opportunity. So in November, he launched BugNet, a newsletter on computer bugs and how to squash them.
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