Office 97: Good Help Gets Easier To Find

Microsoft Office's animated icons guide you through a tough program

About 15 months ago, Microsoft Corp. introduced, with much hoopla, a revolutionary product called Bob. The idea was that advice given by an animated guide, a pesky cartoon dog named Rover, would make it easy for novices to learn and use Windows 95. Consumers and reviewers hated it, and Bob beat an ignominious retreat from store shelves.

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