Online Services: Avoiding Gridlock On The I Way

These days, routes to the Web are jammed--so choose yours carefully

So you're eager to log on to the Internet, surf the Web, see the sites? The good news is that more than 3,000 national, regional, and local companies in the U.S.--so-called Internet service providers (ISPs)--stand ready to whisk you there. Better yet, they have filled in the worst technical potholes that once exasperated even savvy enthusiasts.

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