On The Cutting Edge

Finance firms duke it out

In the late 1980s, Fidelity Investments could do no wrong. The Boston mutual- fund giant's reputation for good returns and stellar customer service went happily hand in hand with its fame as a quick adapter of new technologies. The firm took a big lead as it implemented voice-recognition technology and daily valuations of 401(k) plan accounts, becoming the nation's largest provider of such plans.

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