Rating J.D. Power's Grand Plan

These days, his seal of approval is turning up everywhere

After J.D. Power & Associates Inc. had to evacuate its Agoura Hills (Calif.) headquarters a half-dozen times over the past two months because of bomb threats, the county sheriff finally asked if the company had any disgruntled clients. "I had to say `Yes,"' laughs J. David Power III. "But I told him that I doubted that they'd resort to this."

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