Radioshack Looks Like A Palace Now

A new focus on service has made it Tandy's hottest unit

When Tandy Corp. tapped Leonard H. Roberts to be president of its flagship RadioShack chain in July, 1993, some observers thought it an odd choice. After all, what could a guy from the food business know about consumer electronics? Jim Livingston, president of a RadioShack dealers' group, recalls his comment when he heard about Roberts: "Where is he going to put the salad bar?"

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