The Case Against Steve Case

America Online chief Steven M. Case has grandiose plans, nine lives, and excessive self-confidence, but he is missing the point ("The online world of Steve Case," Cover Story, Apr. 15). AOL's service is terrible: repeated inability to connect, frequent and random disconnects, pricing that is exorbitant for even modest usage, and interminable delays waiting for art to load. All this while I receive yet another in the never-ending series of unsolicited startup disks--as AOL attempts to corral more "members" despite an inability to service those they have now.

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