Has Outsourcing Gone Too Far?

It's the corporate rage, but farming out work can cost a company dearly

DuPont Co. has always run corporate training and development out of its Wilmington (Del.) head office. But these days, Boston-based Forum Corp. handles it instead. In Somers, N.Y., PepsiCo Inc. employees, long used to receiving personal financial planning from their employer, now get that service from KPMG Peat Marwick. Denver's TeleTech Holdings Inc. is taking customer-service calls from AT&T customers and booking seat reservations for Continental Airlines. Then there's General Motors Corp., which is in a nasty labor fight over its right to farm out some brake production.

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