Dial `A' For Aggravation

Competition may not improve the Baby Bells' uneven service

Joe Turk still hasn't forgiven Ameritech Corp., his local phone company. Last fall, a lightning storm knocked out Turk's telephone in West Allis, a Milwaukee suburb--and more than a week went by before service was restored. Being out of touch was especially worrisome for the retired 63-year-old maintenance supervisor because of his heart condition. Now he can't wait to ditch Ameritech for another local telephone company. "No questions asked, I'm gone," he says. "Whoever it is--regardless of the cost--I'm switching."

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