Used Car Fever

Superstores are spreading. That has traditional car dealers and Detroit quaking

Cynthia Chance bought a used car last year, and (surprise of surprises) she's happy about the whole experience. The 29-year-old Georgetown University graduate student and her husband snapped up a 1992 Honda Accord at a CarMax used-car superstore in Richmond, Va. She doesn't even mind that they probably paid $500 more than if she had comparison-shopped and haggled elsewhere. She prefers the array of choices and pressure-free approach of the auto industry's first category-killer. The process only took two hours and, she marvels, "the whole time we were treated like human beings who were able to decide what we liked."

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