Test Driving Managed Care For Your Car

So you've had an auto accident. While the car sits idle in the shop, you're caught in the middle as the insurance company and the repair shop bicker over price. Sound familiar? The direct repair program (DRP), a little-known service offered by most of the major auto insurers, and the preferred provider option (PPO), which is available from only a handful of carriers, may help take the hassle out of the claims process. Think of it as managed care for car repair.

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