Networked CorporationCatherine Arnst
THE THE INTERNAL REVENUE service had a great idea a few years ago: Let millions of taxpayers simply phone in their returns. After successfully testing pilot systems, the agency is ready to go live in 1996. Some 26 million taxpayers who use the 1040EZ form will be able to call an 800 number, tell a voice-recognition computer their vital statistics--Social Security number, taxes withheld, and income--and, on the spot, the machine will say how much is owed or due. The system could save millions--and make tax day a bit less gruesome.
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