Not So Hot Instincts At Intuit

The responsiveness to complaints about errors in TurboTax discussed in "Good instincts at Intuit" (News: Analysis & Commentary, Mar. 27) is overrated. As someone who follows the Intuit Inc. messageboard on Prodigy, I know I am not alone in encountering continuing errors (even in the "corrected" version) and getting no response back to complaints. Intuit's TurboTax remains a sore point, especially for those of us who are so fond of Quicken. Microsoft may find TurboTax to be a suprisingly ill-behaved member of the soon-to-be-adopted Intuit family.

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