Rethinking `Rethinking Work'

"Rethinking Work" (Special Report, Oct. 17), prompted me to think of the consequences for the American worker: a demand for more (expensive) education, no promise for full-time work, no increase in on-the-job skills training, no health benefits, lack of proper compensation, glass ceilings for women and minorities, and only the reality of a continuous decline in standards of living for all but a few. Ten years of this latest work revolution have borne out the dismal truth: Information technology may make us more efficient and erudite--but not financially prosperous. Heralded as the "Second Coming" of sorts, the information revolution has not delivered what it promised: a better life for all American workers.

Yvette N. Tazeau

San Jose, Calif.

The continuous preoccupation of the media in equating what they consider to be low-level, moronic jobs with the ubiquitous buzzwords "burger flipper" insults the 130,000 Wendy's employees who each day help serve 3 million customers America's favorite and best hamburger. All of our employees perform their jobs with skill, pride, and dignity.

Wendy's and other quick-service restaurants provide the first work experience for millions of young people in America. They teach important "first-job" skills involving time management, working as a team player, customer relations, etc. We are proud to offer a positive work environment that contradicts the erroneous belief that flipping burgers is a mindless, mundane task.

S. Terry Murphy


Management & Organizational


Wendy's International Inc.

Dublin, Ohio

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