Pay Phone Upgrades

Why don't the keyboard-equipped phones at airports provide the fancy services they promise? asks Gil E. Gordon of Monmouth Junction, N.J. AT&T says that's because it began installing the Public Phone 2000 in 1992 without FCC approval for such uses as E-mail. For now, you can plug a laptop or fax into the data jack and use the unit as a telecommunications device for the deaf (TDD). But picking other items from the on-screen menu produces a message saying that the feature is unavailable.

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