The Link Between Airline Subsidies And Surliness
The European Commission defends the payments of subsidies to ailing airlines as a cushion needed to make their overhaul possible ("Is this any way to deregulate an industry?" International Business, Aug. 15). I doubt that a carrier such as Air France is seriously committed to overhauling itself. Cutting 5,000 jobs might help the airline's balance sheet but probably doesn't improve customer service. And its lousy customer service is what drives passengers away.
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