How Mci Got A Bad Connection

In January, when Nextel Communications launched a souped-up digital dispatch service in Los Angeles, Thomas O'Mara was one of the first customers to sign up. The owner of O'Mara Plumbing Co. was lured by the promise of superior sound quality and an expanded calling area for his 10-truck fleet. Nextel even threw in steeply discounted mobile-phone service.

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