Keeping Cool In Front Of The Consultants

The arrival of consultants can send shock waves through the ranks of any corporation. After all, many engagements are at heart cost-cutting exercises that may force thousands of employees to start scouring the want ads. "Like it or not, consulting firms are used by companies to make ugly decisions executives don't want to make themselves," says W. Sanford Miller Jr., chief marketing officer at Cigna Corp. "That's a huge business for consulting, and it's a way for management not to get blood on its hands."

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