A United United Is Still A Ways OffSusan Chandler
When United Airlines Inc. chairman-in-waiting Gerald Greenwald toured the carrier's San Francisco maintenance base in mid-April, he walked the floor and talked with employees. At one stop, he slipped smoothly into Spanish to chat with a Mexican-American shop steward. And when another worker confronted him with "So what are you going to do for me?" Greenwald shot back: "I was just going to ask you the same question." Compared with the hoopla and canned applause at the mass meetings of outgoing UAL Chairman Stephen M. Wolf, Greenwald's down-to-earth approach was "very refreshing," says Dennis Hitchcock, a machinists' union official.
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