Teaming Up To Make Workflow Software Work

As more and more companies heed the call to "reengineer" the inefficient parts of their businesses, many are turning to a type of software that automates the flow of information and documents. For now, such workflow-automation programs are a medium-size niche, amounting to a $526 million market in 1993 and growing at 35% per year, estimates Delphi Consulting Group Inc. in Boston. To help the market gel, some 23 companies have formed a group called the Workflow Management Coalition. Among the charter members are hardware and software makers, customers, and systems integrators, including Lotus Development, General Motors of Europe, IBM, and Cap Gemini America.

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