Here's What's Good About American Express: Service

What you say about the American Express card is largely true, ("Less-than-fantastic plastic," Finance, Nov. 9). For several years, I have carried an unused Platinum card because the services provided make it much more useful to simply have than to actually use.

However, last month I began using it in earnest with every establishment that will take it, despite the great number of frequent-flier miles I have been earning with my bank Visa card. The reason? The appalling and unconscionably inept service I received from the bank whenever I had a minor problem with my account.

No amount of goodies can compensate for those Kafkaesque experiences, and nobody can top American Express when it comes to customer service.

Lee Gruenfeld

Santa Monica, Calif.