Here's What's Good About American Express: Service
What you say about the American Express card is largely true, ("Less-than-fantastic plastic," Finance, Nov. 9). For several years, I have carried an unused Platinum card because the services provided make it much more useful to simply have than to actually use.
However, last month I began using it in earnest with every establishment that will take it, despite the great number of frequent-flier miles I have been earning with my bank Visa card. The reason? The appalling and unconscionably inept service I received from the bank whenever I had a minor problem with my account.
No amount of goodies can compensate for those Kafkaesque experiences, and nobody can top American Express when it comes to customer service.
Santa Monica, Calif.