Want Ec Business? You Have Two ChoicesJonathan B. Levine
Du Pont Co. has a tradition of quality. But for years, engineers at its Emigsville (Pa.) plant, which makes plastic connectors for computers, couldn't raise output from a molding press with a 30% defect rate. Du Pont solved the problem during a 1991 quality effort in which press operators reported, in writing, how they do their jobs. When they compared notes, they found they had been inconsistently calibrating probes that measure press temperature--and setting it wrong. The mistake fixed, waste fell to 8%.
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