Did Sears Take Other Customers For A Ride?

Just months ago, Michael J. Stumpf was a walking advertisement for Sears Roebuck & Co. "We had an all-American relationship with Sears," said Stumpf, a 32-year-old industrial video producer, at a July 21 Senate subcommittee hearing looking into auto fraud. But when his fiancee brought their 1987 Ford to a Sears Automotive Center for an advertised $89.99 strut job, she ended up with a $650 repair bill instead. Fumes Stumpf: "Trust shaken is not easily gained back."

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