Equifax Vows To Get It Right

Equifax successfully avoided being sued when it agreed on June 30 to revamp its credit-reporting methods. After talks with attorneys general of 18 states, Equifax announced it would go beyond federal law to ensure the accuracy of its credit reports and correct errors promptly.

Equifax said it would continue with many of the steps it had already taken, including installing new software, providing a toll-free number for consumer questions, looking into disputes within 30 days, and providing free copies of reports to consumers denied requests for credit. The state attorneys extracted a similar agreement last year from TRW, another leading credit-report company.

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