To Our Subscribers
Late last autumn, a number of you reported you had received harassing telephone calls or questionable invoices about your BUSINESS WEEK subscription. Because of details you provided, BUSINESS WEEK has been able to file a lawsuit in U.S. District Court in Seattle to block an alleged subscription-renewal scam.
The organizations involved are Northwest Subscription Service, Profile Subscription Service, and Pinnacle Subscription Services. Our suit charges that these agencies and their owners misrepresented themselves to obtain a confidential subscriber list. They then solicited and collected money for renewals of BUSINESS WEEK.
The activity affected BUSINESS WEEK subscribers in selected Zip codes around Puget Sound and also in California, Colorado, Georgia, Montana, North Carolina, South Carolina, and Texas.
Fortunately, we were able to move quickly. A temporary restraining order has been issued by the federal court in Seattle to bar the defendants from falsely representing that they have authority to act on behalf ofBUSINESS WEEK.
Unfortunately, unauthorized use of subscriber lists is an industrywide problem, which hurts not only subscribers and magazines but also legitimate magazine-subscription services that have built up long-standing reputations for good service.
If you feel you may have been deceived in the alleged scam, please send a copy of your canceled check or credit-card receipt, plus copies of invoices from Northwest, Profile, or Pinnacle, along with any other details to Eileen O'Brien, BUSINESS WEEK Circulation Dept., 1221 Avenue of the Americas, New York, N.Y. 10020.
If you have questions about the status of your subscription or any renewal offers, please call BUSINESS WEEK's toll-free subscriber-service hotline--800 635-1200--between 8 a.m. and 4:30 p.m. EST.
For more than 60 years, BUSINESS WEEK has built a strong relationship with its readers. We aim to keep it that way. Thanks for your understanding and cooperation.
John W. Patten
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