Too Sick To Fly? Sorry, No Refunds

When Gail Sieg's daughter came down with the flu in 1990, USAir allowed her to change the dates of four nonrefundable Pittsburgh-to-San Francisco tickets at no charge. And last July, when the suburban Pittsburgh mother of two became ill, USAir gave her husband a full refund on a discount ticket to Frankfurt. "USAir has been wonderful in understanding that illness is something beyond our control," says Sieg.

To continue reading this article you must be a Bloomberg Professional Service Subscriber.