Two Quality Services Americans Take For Granted

You missed two quality services available in the U.S.: the telephone and the Postal Service ("The Quality Imperative," Special Issue, Oct. 25). If defects are to be measured as bad connections per million calls made or pieces not delivered per million pieces mailed, then both are tops. Telephones and mail boxes are available everywhere. Both services are inexpensive--what else can you get for the 29c cost of a first-class stamp or the 25c cost of a local call?

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