High Tech Repairs: Are Giants Hogging The Pie?

In the mid-1980s, ex-Marine Paul Hernandez was happily cashing in on one of the most lucrative revenue sources in high technology. His Image Technical Service Inc. in Sacramento successfully challenged Eastman Kodak Co. for the highly profitable business of maintaining Kodak microfilm and microfiche gear. By 1985, he says, he was maintaining more such gear in the state capital than Kodak was. Then, Kodak struck back. Nationwide, it stopped selling spare parts for new models to servicers. Says Hernandez: "Our business was drained dramatically."

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