Is It Time To Junk The Way You Use Computers?John W. Verity and Gary Mcwilliams
Anyone who has bought a home knows what a pain it is to fill out all the forms needed to get a mortgage. But imagine what banks go through, processing all those forms from hundreds of customers a day, trying to weed out the bad risks but moving fast enough not to lose the good ones. "Traditionally, the mortgage business has been a one-to-one cottage industry" relying heavily on personal relationships within the bank, says J. Albert Smith, president of Banc One Mortgage, an Indianapolis-based subsidiary of giant Banc One Corp.
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