When do I return my equipment (Keyboard, B-unit, etc.) to Bloomberg?

There are several scenarios when it is appropriate to return equipment to Bloomberg:

• Equipment is sent to replace a faulty item, such as a keyboard, B-unit, etc. Reuse the packaging and place the new UPS shipping label (enclosed in the plastic pouch) over the original shipping label.
• When any removal order is processed (Bloomberg service is discontinued). Return all equipment. CSM will reach out to the customer within a week of the removal date to coordinate the return.
• Relocation order, even at the same address (different account number). Bloomberg will send new equipment for the user being relocated. The current equipment needs to be returned or you will be billed for it.
• After an equipment upgrade. The old equipment needs to be returned or it will be billed for.

If packaging and/or the label is not available, please contact Customer Site Management (CSM) to get an empty box for packing purposes.