How do I return a keyboard?

  • Keep and re-use the box that the keyboard arrived in. If the box is not available, please contact Customer Site Management (CSM) to get an empty box for packing purposes.
  • Reuse the air pouch (one keyboard per pouch).
  • Put the keyboard into the pouch, secure it in the box, and tape the box closed.
  • Use the return shipping label enclosed (US and Switzerland). If the shipping label is not US or Switzerland, please contact CSM.
  • Cover the old label with new UPS label and give the box to UPS (US only).

For any questions, please contact your local Customer Support office.