{"id":33778,"date":"2023-11-09T08:46:24","date_gmt":"2023-11-09T13:46:24","guid":{"rendered":"https:\/\/www.bloomberg.com\/company\/press\/bloomberg-welcomes-intra-firm-chatbots-to-ib\/"},"modified":"2023-11-09T11:59:57","modified_gmt":"2023-11-09T16:59:57","slug":"bloomberg-welcomes-intra-firm-chatbots-to-ib","status":"publish","type":"press","link":"https:\/\/www.bloomberg.com\/company\/press\/bloomberg-welcomes-intra-firm-chatbots-to-ib\/","title":{"rendered":"Bloomberg Welcomes Intra-Firm Chatbots to IB"},"content":{"rendered":"
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Clients May Use Intra-Firm Chatbots to Drive Digital Transformation and Collaboration Workflows<\/em><\/h3>\n

Bloomberg today announced a new Instant Bloomberg (IB) add-on service that supports clients\u2019 digital transformation initiatives. The IB Connect: Intra-Firm Chatbots <\/strong>offering enables Bloomberg Terminal users to add proprietary chatbots to IB chat rooms in which all users are members of the same firm. Clients may invoke Intra-Firm Chatbots to automatically surface important information from their internal systems in IB to be shared with colleagues and facilitate in-house business intelligence discoverability.<\/p>\n

IB Connect<\/strong> is a set of services that enable Bloomberg Terminal users to seamlessly integrate IB with their firms\u2019 in-house workflow tools, helping streamline collaboration with colleagues.<\/p>\n

IB Connect: Intra-Firm Chatbots<\/strong> is a new IB Connect service that offers two-way integration between a client\u2019s applicable IB chat rooms and their internal systems. It uses natural language processing to bring structure and context to a client\u2019s unstructured IB data and makes that enriched information available to the client\u2019s Intra-Firm Chatbots. Each client may use the provided software development kit to build and customize their IB Connect: Intra-Firm Chatbots for their firm\u2019s unique tech stack and internal user workflow, in line with Bloomberg\u2019s API protocols.<\/p>\n

Pieter van Gaal, Head of FM Strategic Engineering at ING<\/strong>, said: \u201cING\u2019s Financial Markets Front Office Strategic Engineering team is constantly working on ways to improve customer experience. People have come to expect instant access and we don\u2019t think their experience of financial markets should be any different. We\u2019ve been working for some time now with chatbots and we\u2019ve found the addition of Intra-Firm Chatbots in Instant Bloomberg to be a natural fit for what we\u2019re looking to do.\u201d<\/p>\n

Philip Raciti, Head of Performing Credit and a Portfolio Manager at Bardin Hill Investment Partners<\/strong>, said: \u201cBefore Bloomberg welcomed Intra-Firm Chatbots, we had been searching for a way to access data from varying sources in a structure that could be utilized for deep analytics with the ability to expand functionality over time. We recognize Intra-Firm Chatbots as an important step to bridging the data gap as it provides a simple and high value-add tool that facilitates real-time data connectivity between Bloomberg and our internal systems. Bardin Hill\u2019s implementation of Intra-Firm Chatbots helps us directly access our largest information silo while driving process efficiencies.\u201d<\/p>\n

Roger Birch, Head of Product: Communication and Collaboration Systems for IB at Bloomberg<\/strong>, said: \u201cWe continue to invest in innovations that enable our customers to further their digital transformation strategy and extract incremental value out of using IB. The IB Connect set of services \u2013 including Intra-Firm Chatbots \u2013 will help our clients create information hyperloops and gain fundamental efficiencies in their collaboration workflows.\u201d<\/p>\n

Bloomberg currently supports two types of client chatbot capabilities via IB Connect: Q&A Intra-Firm Chatbots<\/strong> and Notification Intra-Firm Chatbots<\/strong>.<\/p>\n

Q&A Intra-Firm Chatbots <\/strong>fetch actionable intelligence with two-way communication between IB Connect and the client\u2019s systems to answer chat queries directed to the Intra-Firm Chatbot. Users may inquire about a wide variety of data from their proprietary systems and these chatbots may then produce content (links, tables, visually enriched data) directly into the chatroom. These simple interactions with Q&A Intrafirm Chatbots help users and their teammates efficiently deliver information and add more value to their communication.<\/p>\n

Notification Intra-Firm Chatbots<\/strong> deliver timely, proactive alerts and meaningful business intelligence without diverting attention from ongoing team communication when key events occur or when specific market conditions are met. This enables users to receive critical updates within the IB environment where they\u2019re already collaborating. For example, notifications could be sent with analytics, inventory or order status updates for pre-trade, at-execution and post-trade workflows.<\/p>\n

About Instant Bloomberg (IB):
\n<\/strong>IB helps Bloomberg Terminal users connect with the financial markets and each other in real time to exchange ideas, share actionable information and optimize communication workflows in a secure environment. Bloomberg offers additional services that enable clients to seamlessly integrate IB with their firm\u2019s in-house applications, helping streamline collaboration with colleagues.<\/p>\n

About Bloomberg Terminal:
\n<\/strong>For more than four decades, the Bloomberg Terminal has revolutionized the financial services industry by bringing transparency and innovation to the capital markets. Trusted by the world\u2019s most influential decision-makers, the Terminal provides real-time access to news, data, insights and trading tools that help our customers turn knowledge into action.<\/p>\n

About Bloomberg<\/strong>
\nBloomberg is a global leader in business and financial information, delivering trusted data, news, and insights that bring transparency, efficiency, and fairness to markets. The company helps connect influential communities across the global financial ecosystem via reliable technology solutions that enable our customers to make more informed decisions and foster better collaboration. For more information, visit Bloomberg.com\/company<\/a> or request a demo<\/a>.<\/p>\n

Media Contact<\/strong>
\nRobert Madden,\u00a0rmadden29@bloomberg.net<\/a>, +1 (646) 807-2213<\/p>\n\n<\/div>\n\n\n<\/div>\n\n\t\t\n\t<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

Bloomberg announced a new Instant Bloomberg (IB) add-on service that supports clients\u2019 digital transformation initiatives. <\/p>\n","protected":false},"featured_media":28914,"template":"","format":"standard","categories":[1469,86,17,1466,88],"press_tag":[2026,2027,2048,112,2114,2110,2113,2112,2028,2029,79,2109],"class_list":["post-33778","press","type-press","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","category-bloomberg-professional-services","category-press-announcement","category-tech-at-bloomberg","category-technology","press_tag-ai","press_tag-artificial-intelligence","press_tag-artificial-intelligence-ai","press_tag-bloomberg-terminal","press_tag-chatbot","press_tag-chatbots","press_tag-ib-connect","press_tag-instant-bloomberg","press_tag-natural-language-processing","press_tag-nlp","press_tag-press-announcements","press_tag-roger-birch"],"yoast_head":"\nBloomberg Welcomes Intra-Firm Chatbots to IB | Press | Bloomberg 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