{"id":20611,"date":"2021-01-21T18:03:31","date_gmt":"2021-01-21T23:03:31","guid":{"rendered":"https:\/\/www.bloomberg.com\/company\/stories\/how-sprinklr-focuses-on-making-people-happier\/"},"modified":"2022-03-04T22:29:55","modified_gmt":"2022-03-05T03:29:55","slug":"how-sprinklr-focuses-on-making-people-happier","status":"publish","type":"post","link":"https:\/\/www.bloomberg.com\/company\/stories\/how-sprinklr-focuses-on-making-people-happier\/","title":{"rendered":"How Sprinklr Focuses on Making People Happier (Cornell Tech @ Bloomberg)"},"content":{"rendered":"
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Ragy Thomas wants you to love your enterprise software. And, he wants to help every organization on the planet make their customers happier. This is the inspiration that animates his company, Sprinklr<\/a>, a customer experience management platform that aims to be the single place from which big companies (or governments or non-profits) engage their customers across all digital channels.<\/p>\n

A nomadic childhood led Thomas from India to Nigeria and back, then to the U.S. as an adult, where he began his life in tech startups. In the wake of the late-90s dot-com collapse, he co-founded an email marketing company called Bigfoot Interactive, where he served as CTO. The company exited successfully in 2005, setting Thomas up to self-fund his next company in 2009, after a three-year stint as president of Bigfoot\u2019s buyer, Epsilon Interactive<\/a>. He founded Sprinklr in a spare bedroom in New Jersey because he saw the disruption email had on the way companies communicate with customers, and believed social media would do the same thing. He knew that businesses would need to be on social media if consumers were embracing it — and they would need help managing this. Sprinklr has since expanded from social media to Customer Experience Management (CXM).<\/p>\n

Thomas shared his story and insights from failures and successes as a leader with Bloomberg Television\u2019s Scarlet Fu during an online talk on Thursday, December 17, 2020 as part of the Cornell Tech @ Bloomberg Speaker Series<\/a>.<\/p>\n\n<\/div>\n