{"id":1032,"date":"2019-04-15T17:18:50","date_gmt":"2019-04-15T21:18:50","guid":{"rendered":"https:\/\/www.bloomberg.com\/company\/stories\/discover-analytics-fuels-bloombergs-core-mission\/"},"modified":"2024-08-07T14:13:48","modified_gmt":"2024-08-07T18:13:48","slug":"discover-analytics-fuels-bloombergs-core-mission","status":"publish","type":"post","link":"https:\/\/www.bloomberg.com\/company\/stories\/discover-analytics-fuels-bloombergs-core-mission\/","title":{"rendered":"Discover how Analytics fuels Bloomberg\u2019s core mission"},"content":{"rendered":"
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Widely considered to be a modern icon of financial markets, the Bloomberg Terminal connects decision makers around the world to a dynamic data network, and members of Bloomberg\u2019s Analytics team are key to maximizing the Terminal\u2019s value by offering precise, unparalleled customer service.<\/span><\/p>\n

In Analytics, every question counts, and every interaction our Analytics representatives have with a client is an opportunity to showcase our commitment to the customer experience. They\u2019re not only answering questions quickly and efficiently, but also better educating our customers on all the ways our products can enhance their daily workflow.<\/span><\/p>\n

Analytics representatives start at Bloomberg in an extensive training program built around the opportunity to learn the Terminal inside and out. They engage with clients on a daily basis in order to ensure that they are using the Terminal to the best of their ability and have the support they need to make big business decisions.<\/span><\/p>\n

By gaining foundational knowledge of the company\u2019s products and mission, Analytics employees are in a unique position to understand clients\u2019 needs and how to better meet them, ultimately deepening skill sets and growing within their roles at Bloomberg.<\/span><\/p>\n\n<\/div>\n\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n

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An essential department<\/h2>\n

Bloomberg\u2019s Analytics representatives are an essential part of the company\u2019s commitment to Terminal users, answering a wide variety of questions every day from nine offices around the globe. These inquiries cover a wide range of topics, from the analytical (\u201cHow do I perform a yield analysis on this bond?\u201d) to the data-focused (\u201cDo you have data on Chinese domestic consumption of steel?\u201d) \u2013 and pretty much everything in between.<\/span><\/p>\n

Answering a question involves communicating with the client to understand their specific needs, researching the answer, and then walking the customer through any necessary steps. Analytics representatives work with three clients at a time \u2014 on the phone with one, while chatting via instant message with two others \u2013 encouraging quick thinking, time management, and a solid understanding of the Terminal itself.<\/span><\/p>\n

\u201cAnalytics offers an incredible amount of training to improve technical and professional skills at any stage of your career,\u201d explains Lisa Katharina Tucek, an Analytics Team Leader in Bloomberg\u2019s San Francisco office. In her experience, direct exposure to clients is an essential learning opportunity for all members of the team. \u201cThis is to help representatives better understand markets and the fast-paced nature of their clients\u2019 business. No one day is like the other in Analytics \u2013 there is always a new challenge or problem to solve, which makes it a demanding but highly rewarding experience. It\u2019s a fantastic place to grow your career, define your role, and develop skills and networks in your areas of interest.\u201d<\/span><\/p>\n

Leaders in the department are committed to refining the process and making sure both clients and members of the Analytics are communicating effectively. \u201cWe are very fortunate to shadow our Analytics reps when they sit down with clients, so we can better understand how they work,\u201d says Abhishek Rathi, Engineering Manager in Communications Systems, who oversees many of the tools used by the Analytics team. \u201cThis allowed us to gain insights into how their questions get answered.\u201d<\/span><\/p>\n

Immersion through action<\/h2>\n

But no matter how streamlined the process becomes, clients will always be able to reach a human. \u201cBloomberg\u2019s value proposition is that a human is just one step away, and you won\u2019t have to work hard or wait long to get a human,\u201d notes Connor Thacker, Head of Product and Operations, User Support, who ensures Bloomberg users and Bloomberg employees are taking advantage of best-in-class customer service technology . The department\u2019s technological developments and innovations are conceived with this process in mind.<\/span><\/p>\n

Bloomberg\u2019s global reach makes this personal connection especially important. At offices around the world, language skills are in high demand, and bilingual Analytics employees are well positioned to offer comprehensive assistance to clients wherever they are.<\/span><\/p>\n

\u201cTerminal users are located all over the world and speak a variety of languages, meaning our team has to offer comprehensive support,\u201d says Yii Lin Koh, Head of Analytics in APAC. \u201cBy providing a global perspective, and the language skills that accompany it, Analytics reps are in a position to cater to the needs of any Bloomberg client, whether speaking a far eastern language in the western world or vice versa.\u201d<\/span><\/p>\n

Tucek echoes this sentiment, and sees the value in geographic diversity beyond basic language skills. \u201cWe highly regard diverse backgrounds and language skills which help us provide a more tailored experience to our clients,\u201d she adds. \u201cBeing able to provide support in different languages isn\u2019t just about the ease of communication. It also means we\u2019re able to keep up with news that might affect the client, while understanding their challenges and way of working from a cultural perspective.\u201d<\/span><\/p>\n

Investing in people<\/h2>\n

What makes Analytics so unique is the variety of roles and career progression options the department offers its representatives \u2014 whether it\u2019s expanding a role within the Analytics team, or a progression to other departments like Sales. In 2023, hundreds of Analytics employees were given new opportunities by management: ranging from moves to new specialties to Team Leader promotions.<\/span><\/p>\n

In Analytics, investing in our people is a priority. We deliver trainings on Bloomberg products and how to provide exceptional customer service, so representatives are prepared for a future in our Sales department. Ultimately, Bloomberg\u2019s goal is to cultivate our talent so they can build a career here.<\/span><\/p>\n

Interested in learning more? Explore open <\/span>Analytics positions<\/span><\/a><\/p>\n\n<\/div>\n\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

By gaining foundational knowledge of the company\u2019s products and mission, Analytics employees are in a unique position to understand clients\u2019 needs and how to better meet them, ultimately deepening skill sets and growing within their roles at Bloomberg.<\/p>\n","protected":false},"author":181,"featured_media":558,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[32,62,70,55],"class_list":["post-1032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careers","tag-analytics","tag-entry-level","tag-longform","tag-recruiting"],"yoast_head":"\nDiscover how Analytics fuels Bloomberg\u2019s core mission | Bloomberg LP<\/title>\n<meta name=\"description\" content=\"By gaining foundational knowledge of the company\u2019s products and mission, Analytics employees are in a unique position to understand clients\u2019 needs and how to better meet 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