{"id":23167,"date":"2022-05-27T09:27:47","date_gmt":"2022-05-27T13:27:47","guid":{"rendered":"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/"},"modified":"2022-11-01T14:50:07","modified_gmt":"2022-11-01T18:50:07","slug":"new-hire-tech-faq","status":"publish","type":"page","link":"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/","title":{"rendered":"New Hire Tech &#8211; FAQ"},"content":{"rendered":"<div class='bbg-row bbg-bg--black  bbg-text--white' data-anchor='row-69fd045c91cd4'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content bbg-height--40 bbg-height--s-keep\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-10 bbg-column--valign-middle'>\n\t<div class=\"bbg-heading bbg-heading--has-pretext bbg-heading--has-heading\"><a class=\"bbg-heading__pretext\" href=\"\">New Hire Technology Setup<\/a><h1 class=\"bbg-heading__heading\">Frequently asked questions<\/h1><\/div>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div class='bbg-row bbg-bg--grey ' data-anchor='row-69fd045c92e50'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-10'>\n\t<div class='bb-wysiwyg'>\n    \n    <p class=\"emphasis\">This document is to assist you with any issues or questions you may have in getting your technical setup completed for your first day at Bloomberg.<\/p>\n<p>If after reviewing this document, there are still any steps you are not able to complete or cannot move through all of the steps due to a problem with a particular step, please provide us with the error \/ feedback on <a class=\"externalLink\" href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=in5PNecSb0G8QAass3T1jQ0XG1s59uNIiR8xFTBoXQ1UMklGSTJLOTM5S084QkhGQkFWNThMMDJLTi4u\" target=\"_blank\" rel=\"noopener noreferrer\">this form<\/a><\/p>\n<p>The tips and troubleshooting information below is organized in order of the steps we asked you to follow on the new hire setup site.<\/p>\n\n<\/div>\n\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div class='bbg-row bbg-bg--white  bbg-row--margin-bottom-none' data-anchor='row-69fd045c946ba'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column'>\n\t<div class=\"jump-links\">\n    <div class=\"sticky-wrapper\">\n        <section class=\"jump-links-carousel\">\n            <img decoding=\"async\" alt=\"left arrow\" class=\"arrow left\" src=\"data:image\/png;base64,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\" 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src=\"data:image\/png;base64,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\" \/>\n        <\/section>\n    <\/div>\n<\/div>\n<div class=\"bb-separator\" data-color=\"\">\n\t<hr class=\"bb-separator__rule\">\n<\/div>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div data-jump-link-label='Citrix' class='bbg-row bbg-bg--white  bbg-row--margin-top-compact' data-anchor='citrix' id='citrix'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>Citrix Troubleshooting<\/h2>\n\n<\/div>\n<section class=\"bbg-accordion-container  auto-close\">\n\t<div class=\"bbg-accordion-wrapper\">\n\t\t<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--81448714134411314472_header\" data-description=\"bbg-accordion--81448714134411314472\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--81448714134411314472\"><p class='accordion-text-container'>Software is not being detected by browser<\/p><\/button>\n\t<div id=\"bbg-accordion--81448714134411314472\" role=\"region\" aria-labelledby=\"bbg-accordion--81448714134411314472_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>Please use Internet Explorer for software detection to work properly.<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--72864664377118488148_header\" data-description=\"bbg-accordion--72864664377118488148\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--72864664377118488148\"><p class='accordion-text-container'>Citrix is not launching<\/p><\/button>\n\t<div id=\"bbg-accordion--72864664377118488148\" role=\"region\" aria-labelledby=\"bbg-accordion--72864664377118488148_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>Reboot your PC as some installs require a reboot in order for the application to work.<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--71014670754371986678_header\" data-description=\"bbg-accordion--71014670754371986678\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--71014670754371986678\"><p class='accordion-text-container'>I am unable to log on to CITRIX<\/p><\/button>\n\t<div id=\"bbg-accordion--71014670754371986678\" role=\"region\" aria-labelledby=\"bbg-accordion--71014670754371986678_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>You are not required to log on to CITRIX. The application can be closed once install is complete. Citrix is used to launch the Bloomberg Application via <a href=\"https:\/\/bba.bloomberg.net\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/bba.bloomberg.net<\/a> and to remote to your CORP PC or Generic Desktop.<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div data-jump-link-label='BBA' class='bbg-row bbg-bg--grey ' data-anchor='bba' id='bba'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>Bloomberg Anywhere (BBA)<\/h2>\n\n<\/div>\n<section class=\"bbg-accordion-container  auto-close\">\n\t<div class=\"bbg-accordion-wrapper\">\n\t\t<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--63669188131348849661_header\" data-description=\"bbg-accordion--63669188131348849661\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--63669188131348849661\"><p class='accordion-text-container'>I can't log on to Bloomberg Anywhere, I am getting an error code 1.10<\/p><\/button>\n\t<div id=\"bbg-accordion--63669188131348849661\" role=\"region\" aria-labelledby=\"bbg-accordion--63669188131348849661_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>This error indicates too many password attempts and requires a CAPTCHA verification.<\/p>\n<ol>\n<li>Login again and click on the box below the password field that says \u201cI am not a robot\u201d<\/li>\n<li>Then verify the image and submit.<\/li>\n<li>Clear your browser cache, relaunch and try again.<\/li>\n<li>Try another web browser<\/li>\n<li>Wait 24 hours and try again.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--34197977555481975989_header\" data-description=\"bbg-accordion--34197977555481975989\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--34197977555481975989\"><p class='accordion-text-container'>I can't log on to Bloomberg Anywhere, I am getting an error code 297.1<\/p><\/button>\n\t<div id=\"bbg-accordion--34197977555481975989\" role=\"region\" aria-labelledby=\"bbg-accordion--34197977555481975989_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>This means that you are not able to log on to Bloomberg Anywhere (<a href=\"https:\/\/bba.bloomberg.net\" target=\"_blank\" rel=\"noopener noreferrer\">bba.bloomberg.net<\/a>) until you are permissioned.<\/p>\n<ol>\n<li>To resolve this issue on Bloomberg\u2019s side, \u201cBBA Web block\u201d will need to be turned off. Please provide error via the respective <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=in5PNecSb0G8QAass3T1jQ0XG1s59uNIiR8xFTBoXQ1UMklGSTJLOTM5S084QkhGQkFWNThMMDJLTi4u\" target=\"_blank\" rel=\"noopener noreferrer\">Form<\/a>.<\/li>\n<li>A Bloomberg Employee Operations representative will reach out to you to assist.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--17417108114407149678_header\" data-description=\"bbg-accordion--17417108114407149678\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--17417108114407149678\"><p class='accordion-text-container'>I am getting an invalid credentials error \u201cerror code 14.1\u201d<\/p><\/button>\n\t<div id=\"bbg-accordion--17417108114407149678\" role=\"region\" aria-labelledby=\"bbg-accordion--17417108114407149678_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>This means your Bloomberg Terminal password is incorrect or has been entered incorrectly: while the username is not case sensitive, the password is case sensitive.<\/p>\n<ol>\n<li>Log in again<\/li>\n<li>If you get the same error, your terminal password will need to be reset. Please use the <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=in5PNecSb0G8QAass3T1jQ0XG1s59uNIiR8xFTBoXQ1UMklGSTJLOTM5S084QkhGQkFWNThMMDJLTi4u\" target=\"_blank\" rel=\"noopener noreferrer\">AMER, EMEA and APAC trouble shooting form<\/a>.<\/li>\n<li>Upon receiving your response in the Form, a Bloomberg<br \/>\nEmployee Operations representative will reach out to you to assist.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div data-page-section='B-Unit' data-jump-link-label='B-Unit' class='bbg-row bbg-bg--white  bbg-row--margin-bottom-compact' data-anchor='b-unit' id='b-unit'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>B-unit<\/h2>\n\n<\/div>\n<section class=\"bbg-accordion-container  auto-close\">\n\t<div class=\"bbg-accordion-wrapper\">\n\t\t<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--16454484401114184260_header\" data-description=\"bbg-accordion--16454484401114184260\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--16454484401114184260\"><p class='accordion-text-container'>I am getting a SYNC Timeout on the B-Unit.<\/p><\/button>\n\t<div id=\"bbg-accordion--16454484401114184260\" role=\"region\" aria-labelledby=\"bbg-accordion--16454484401114184260_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>The B-Unit is unable to sync to the flashing image on the screen.<\/p>\n<ol>\n<li>Maximize your Bloomberg Terminal window, make sure the brightness of your monitor is increased and if you are on a laptop that&#8217;s plugged in.<\/li>\n<li>Make sure the B-Unit sensor (on the back side of the B-Unit, top right corner) is aligned with the flashing B-Unit SYNC window.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--17447818917784156154_header\" data-description=\"bbg-accordion--17447818917784156154\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--17447818917784156154\"><p class='accordion-text-container'>Error code when entering a B-UNIT CODE. 368.1 and\/or 378.1<\/p><\/button>\n\t<div id=\"bbg-accordion--17447818917784156154\" role=\"region\" aria-labelledby=\"bbg-accordion--17447818917784156154_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>This means the B-Unit code length was not correct.<\/p>\n<p>A B-Unit Token is 6 digits in length and a B-Unit code is 4. The screen will indicate which code is required (incorrect B-Unit code length BBA error codes).<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--78773487366678676767_header\" data-description=\"bbg-accordion--78773487366678676767\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--78773487366678676767\"><p class='accordion-text-container'>When enrolling a B-Unit, it appears to have registered my device and takes me back to the login screen and back to the B-Unit enrollment steps. It appears to be looping.<\/p><\/button>\n\t<div id=\"bbg-accordion--78773487366678676767\" role=\"region\" aria-labelledby=\"bbg-accordion--78773487366678676767_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>\n<ul>\n<li>When enrolling the B-Unit, instead of clicking on the \u201csubmit\u201d button using the cursor, click on the enter key on your keyboard and it will take you to the next screen.<\/li>\n<li>This may happen if the enrollment timed out. Please re-try enrolling the B-Unit, press the power button on the B-Unit 3 times to reset it.<\/li>\n<\/ul>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--95797672653415379741_header\" data-description=\"bbg-accordion--95797672653415379741\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--95797672653415379741\"><p class='accordion-text-container'>B-Unit is not recognizing my fingerprint<\/p><\/button>\n\t<div id=\"bbg-accordion--95797672653415379741\" role=\"region\" aria-labelledby=\"bbg-accordion--95797672653415379741_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>If the finger enrollment issue persists, try again using these tips:<\/p>\n<ol>\n<li>Ensure your finger is dry and warm.<\/li>\n<li>For the B-Unit 3, the swipe does not require a lot of pressure; also swipe with medium speed.<\/li>\n<li>For the B-Unit 5, press firmly but a lot of pressure is not required.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div class='bbg-row bbg-bg--white  bbg-row--margin-top-none' data-anchor='row-69fd045c9e367'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <p>NOTE: If any of the errors or issues persist, please use <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=in5PNecSb0G8QAass3T1jQ0XG1s59uNIiR8xFTBoXQ1UMklGSTJLOTM5S084QkhGQkFWNThMMDJLTi4u\" target=\"_blank\" rel=\"noopener noreferrer\">this form<\/a>\u00a0 to provide info about the error. A Bloomberg Employee Operations representative will reach out to you to assist.<\/p>\n\n<\/div>\n\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div data-page-section='Terminal' data-jump-link-label='Terminal' class='bbg-row bbg-bg--grey  bbg-row--margin-bottom-none' data-anchor='terminal' id='terminal'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>Terminal and CORP credentials<\/h2>\n\n<\/div>\n<div class='bb-wysiwyg'>\n    \n    <p><strong>IMPORTANT: As you start your employment with Bloomberg, you have been given 2 sets of credentials: Terminal Username and Password, and CORP (aka Windows or office computer).<\/strong><\/p>\n<h4>Username and Password<\/h4>\n<p>Your username will be the same for both sets. You are asked to set new passwords. The passwords will be updated by and known only to you. For security reasons, please do not share these passwords with anyone.<\/p>\n<p>The table below lists out the usage of these credentials:<\/p>\n\n<\/div>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div class='bbg-row bbg-bg--grey  bbg-row--margin-top-none' data-anchor='row-69fd045ca2521'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-4'>\n\t<div class='bb-wysiwyg'>\n    \n    <h3>Terminal Credentials<\/h3>\n<ul>\n<li>Log into the Terminal<\/li>\n<li>Authenticate for restricted data within the Terminal<\/li>\n<li>Log into Telephony and Video Conferencing applications<\/li>\n<\/ul>\n\n<\/div>\n\n\n<\/div>\n<div class='bbg-column bbg-column--width-4 bbg-column--offset-1'>\n\t<div class='bb-wysiwyg'>\n    \n    <h3>CORP Credentials<\/h3>\n<ul>\n<li>Log into the computer at your office desk<\/li>\n<li>If applicable, log into your Bloomberg issued laptop (to be discussed later)<\/li>\n<li>Log into the Bloomberg Employee Remote Access site (BBE)<\/li>\n<li>Authenticate for Video Conferencing applications<\/li>\n<\/ul>\n\n<\/div>\n\n\n<\/div>\n\n\t\t\n\t<\/div>\n<\/div>\n<div data-page-section='CORP' data-jump-link-label='CORP' class='bbg-row bbg-bg--white  bbg-row--margin-bottom-compact' data-anchor='corp' id='corp'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>CORP password<\/h2>\n\n<\/div>\n<section class=\"bbg-accordion-container  auto-close\">\n\t<div class=\"bbg-accordion-wrapper\">\n\t\t<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--78798477052887788778_header\" data-description=\"bbg-accordion--78798477052887788778\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--78798477052887788778\"><p class='accordion-text-container'>I forgot my password and need to reset.<\/p><\/button>\n\t<div id=\"bbg-accordion--78798477052887788778\" role=\"region\" aria-labelledby=\"bbg-accordion--78798477052887788778_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p><ol>\n<li>Run CHPW again and select reset password.<\/li>\n<li>Follow the on-screen prompts.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--46077803433146878616_header\" data-description=\"bbg-accordion--46077803433146878616\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--46077803433146878616\"><p class='accordion-text-container'>After entering B-Unit token, the \u201cChoose a Domain\u201d drop-down is stuck at \u201cLoading Domains\u201d<\/p><\/button>\n\t<div id=\"bbg-accordion--46077803433146878616\" role=\"region\" aria-labelledby=\"bbg-accordion--46077803433146878616_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>Press ESC and re-run the CHPW function<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--68751998515198687981_header\" data-description=\"bbg-accordion--68751998515198687981\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--68751998515198687981\"><p class='accordion-text-container'>I am unable to reset the CORP Password<\/p><\/button>\n\t<div id=\"bbg-accordion--68751998515198687981\" role=\"region\" aria-labelledby=\"bbg-accordion--68751998515198687981_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>Your new password may not meet the requirements for CORP Passwords. You can find the requirements when hovering over the New Password field but here they are again:<\/p>\n<ol>\n<li>Minimal password length: 8 characters.<\/li>\n<li>Must use at least three of the four available character types:\n<ul>\n<li>Lowercase letters<\/li>\n<li>Uppercase letters<\/li>\n<li>Numbers<\/li>\n<li>Special characters.<\/li>\n<\/ul>\n<\/li>\n<li>Can&#8217;t contain the username or parts of the user\u2019s full name.<\/li>\n<\/ol>\n<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div class='bbg-row bbg-bg--white  bbg-row--margin-top-none' data-anchor='row-69fd045ca7b52'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <p>NOTE: If any of the errors or issues persist, please use <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=in5PNecSb0G8QAass3T1jQ0XG1s59uNIiR8xFTBoXQ1UMklGSTJLOTM5S084QkhGQkFWNThMMDJLTi4u\" target=\"_blank\" rel=\"noopener noreferrer\">this form<\/a>\u00a0 to provide info about the error. A Bloomberg Employee Operations representative will reach out to you to assist.<\/p>\n\n<\/div>\n\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div class='bbg-row bbg-bg--grey ' data-anchor='row-69fd045ca94c5'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>Bloomberg Mobile application<\/h2>\n\n<\/div>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--67684956918558614863_header\" data-description=\"bbg-accordion--67684956918558614863\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--67684956918558614863\"><p class='accordion-text-container'>I am unable to search NTFY or I can't find my Health Declaration form.<\/p><\/button>\n\t<div id=\"bbg-accordion--67684956918558614863\" role=\"region\" aria-labelledby=\"bbg-accordion--67684956918558614863_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>You won&#8217;t have access to NTFY via the Bloomberg Mobile App until 48 hours after downloading the app and logging on to it. It&#8217;s important you download the app 48 hours before your start date so you have access to the function prior to entering the building.<\/p>\n<p><strong>If you are not able to search NTFY on the app or you have downloaded the app and it has not been 48 hours and you&#8217;re coming into the office, please contact your Recruiter.<\/strong><\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n<div data-jump-link-label='Zoom' class='bbg-row bbg-bg--white ' data-anchor='zoom' id='zoom'>\n  \n\t\n\t\n\t<div class=\"bbg-row--content\">\n\t\t\n\t\t\t<div class='bbg-column bbg-column--width-8'>\n\t<div class='bb-wysiwyg'>\n    \n    <h2>Zoom<\/h2>\n\n<\/div>\n<section class=\"bbg-accordion bbg-js\">\n\t<button id=\"bbg-accordion--26494718978686847619_header\" data-description=\"bbg-accordion--26494718978686847619\" data-label=\"accordion-open\" bbg-accordion-toggle=\"bbg-accordion--26494718978686847619\"><p class='accordion-text-container'>Unable to log into Zoom<\/p><\/button>\n\t<div id=\"bbg-accordion--26494718978686847619\" role=\"region\" aria-labelledby=\"bbg-accordion--26494718978686847619_header\" bbg-accordion>\n\t\t<div class=\"bbg-accordion-content\">\n\t\t\t<div class='accordion-text-container'>\n\t\t\t\t<p>Be advised that you will not be able to log into the Zoom application with your Bloomberg account on your personal computer or Bloomberg laptop until the week you start. Please use the link provided by your recruiter.<\/p>\n\t\t\t<\/div>\n\t\t\t<img decoding=\"async\" src=\"\" class='bbg-accordion-content-image  bbg-accordion-content-hide'\/>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n\n\t\t\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"New Hire Technology SetupFrequently asked questions This document is to assist you with any issues or questions you may have in getting your technical setup completed for your first day at Bloomberg. If after reviewing this document, there are still any steps you are not able to complete or cannot move through all of the [...]","protected":false},"author":318,"featured_media":0,"parent":22782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23167","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Hire Tech - FAQ | Bloomberg LP<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Hire Tech - FAQ | Bloomberg LP\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Bloomberg L.P.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bloomberglp\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-01T18:50:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/data.bloomberglp.com\/company\/sites\/51\/2019\/08\/og-image-generic-lp.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/data.bloomberglp.com\/company\/sites\/51\/2019\/08\/og-image-generic-lp.png\" \/>\n<meta name=\"twitter:site\" content=\"@bloomberg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/\",\"url\":\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/\",\"name\":\"New Hire Tech - FAQ | Bloomberg LP\",\"isPartOf\":{\"@id\":\"https:\/\/www.bloomberg.com\/company\/#website\"},\"datePublished\":\"2022-05-27T13:27:47+00:00\",\"dateModified\":\"2022-11-01T18:50:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/new-hire-tech-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":\"1\",\"name\":\"Home\",\"item\":\"https:\/\/www.bloomberg.com\/company\/\"},{\"@type\":\"ListItem\",\"position\":\"2\",\"name\":\"Culture\",\"item\":\"https:\/\/www.bloomberg.com\/company\/culture\/\"},{\"@type\":\"ListItem\",\"position\":\"3\",\"name\":\"Employee resources\",\"item\":\"https:\/\/www.bloomberg.com\/company\/careers\/working-here\/employee-resources\/\"},{\"@type\":\"ListItem\",\"position\":\"4\",\"name\":\"New Hire Tech\",\"item\":\"https:\/\/www.bloomberg.com\/company\/culture\/employee-resources\/new-hire-tech\/\"},{\"@type\":\"ListItem\",\"position\":\"5\",\"name\":\"New Hire Tech &#8211; 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