Fast Forward: Transformative technology in the evolution of the buy side — Amy Cho

Our Fast Forward series delves into how the buy-side is leveraging transformative technology to prepare for the industry’s next chapter.

Fast Forward with Amy Cho, Chief Executive Officer and Head of Asia Pacific, M&G Investments

In this edition, we speak to Amy Cho, CEO and Head of Asia Pacific at M&G Investments. She is a Singapore-based executive at M&G Investments, a global asset manager that connects the dots globally to identify investment opportunities.

Excellent data quality and consistency is key for effective decision-making

My role encompasses both strategic and operational responsibilities. As the Head of Asia Pacific and CEO (Chief Executive Officer), I juggle multiple senior executive roles, ensuring alignment with the Group’s overall vision. This involves being responsive to the unique market dynamics. A significant aspect of my focus is on the wellbeing of our teams across Asia Pacific. They are central to our operations and the key to our success.

I engage closely with our London headquarters through various committee memberships, bringing an Asia-centric perspective to broader strategy discussions. These interactions are valuable for highlighting how Asia can contribute to the overall success of M&G Investments.

I lead strategic decision making, oversee stakeholder relationships and guide our teams to achieve sustainable regional growth.

“Technology offers powerful tools for data management, but the quality of the output depends on the quality of the input data.”

In my career and personal life alike, I seek to thrive and make a significant impact, to either find joy in what I do or grow to love it. In my current position, I strive to build a strong, positive and collaborative team culture that embodies our corporate values while pushing forward.

I can see a day when I venture outside asset management to broaden my horizons and pick up new skills. But — that decision will come in due time.

The buy-side revolution 

Revolutionizing client engagement with AI at M&G Investments

Technology is a powerful catalyst for change, and AI is at the forefront of this transformation, particularly in data processing and investment decision-making.

By automating data-heavy tasks, such as data analysis, AI empowers our investment managers to focus on strategic analysis and broader market trends and business insights. This allows our people to spend more time on the human aspects of analysis, while AI handles data crunching. It enhances decision-making efficiency and allows for a more nuanced understanding of the market.

On the client side, technology is reshaping and revolutionizing client engagement. We leverage data analytics to understand how our content resonates with clients. Finding out what works, and what doesn’t, enables us to tailor our approach and deliver more valuable insights. This data-driven approach allows us to deliver content and proposals that are genuinely valuable to our customers. We value smart, data-informed engagement. Technology empowers us to create better outcomes for our clients in ways that were previously unimaginable.

Combining technology and human insight for optimal results

AI and data analytics are crucial for optimizing portfolios. This technology has transformed our ability to streamline workflows and processes, allowing teams to focus on adding value in more meaningful ways.

While AI and automation are essential and enhance efficiency, they should be viewed as enablers rather than replacements. The human element remains critical, particularly in advisory roles where clients seek deeper insights and nuanced perspectives.

In our region, many clients value the personal insights that only experienced professionals can offer. It is therefore important to balance technology-driven analysis with hands-on expertise.

The younger generation’s preference for self-directed investments is driving a shift towards more digital engagement options, including robo-advisory services. While robo-advisors have gained traction and appeal to some, the trend remains nuanced, as many investors still value human interaction for more tailored and personalized advice.

The key is to find the right balance in utilizing technology for efficiency and engagement while retaining the personal touch where it matters most.

Our role in increasing financial and technological literacy

Buy-side firms have a role in bridging knowledge gaps as technology becomes more essential and integrated into our lives.

At M&G, we aim to share insights on investing, but also the safe and responsible use of technology. We strive to ensure our clients and teams are comfortable with these tools. Building this understanding fosters a more inclusive and accessible financial ecosystem.

Investing in women’s futures: The Bloomberg Women’s Buy-Side Network (BWBN) mentorship program

BWBN has been an inspirational platform that champions diversity, particularly through its mentorship programs that connect budding young talent with seasoned professionals. It creates a vibrant space for young women to gain wisdom and confidence, often encouraging them to take bold leaps they might not naturally consider. It’s all about empowering women to confidently raise their hands—even when they’re not feeling completely ready. These networks matter as they forge a more balanced industry.

As a mentor, I find these interactions incredibly enriching and mutually beneficial – my mentees teach me as much as I guide them in navigating their careers, making the experience truly rewarding. This support is vital because it propels women to seize and embrace opportunities they might initially have shied away from.

Industry regulation

Evolving regulatory landscape with emerging asset classes

The financial industry is navigating an increasingly complex regulatory environment, especially with the rise of new digital asset classes. Regulators are working to keep pace with rapid innovation, but the challenge lies in balancing investor protection with fostering innovation.

In Asia, discussions on integrating emerging assets into existing frameworks are ongoing but need more work to achieve consistency across markets.

For firms like ours, it is imperative to maintain strong regulatory relationships and proactively align practices with evolving requirements. This involves prioritizing transparency and compliance in every new product or service offering, particularly when managing cross-border portfolios that require attention to diverse local regulations.

Ensuring robust IT infrastructure in asset management

Comprehensive IT infrastructure is essential in all aspects of asset management. A robust IT infrastructure builds a strong foundation for new technology integration.

Cybersecurity is a top priority due to the sensitive data involved, requiring strong IT frameworks and a culture of vigilance, where teams across the organization are aware of potential risks and are trained to prevent breaches.

Beyond security, maintaining data quality and consistency is also key for effective decision-making. At M&G, we focus on building resilient, adaptable systems that safeguard against external threats and support internal data governance. By emphasizing both aspects, we maintain client trust and enhance our operations.

Technology offers powerful tools for data management, but the quality of the output depends on the quality of the input data.

Talent management and skills development

Futureproof your career

Flexibility and adaptability are crucial, particularly with the rapid advancements in technology that significantly impact our industry. While the younger generation is naturally proficient with technology, there is a discernible gap in interpersonal skills due to their digital upbringing. They should also prioritize soft skills such as effective communication which are crucial for collaboration and client interaction alongside technical proficiency.

For the existing workforce, it’s important to emphasize upskilling to ensure they can thrive in a digital-first environment. This approach fosters equity within the industry by enabling all individuals to excel regardless of their starting point.

Supporting both new and established talent cultivates a versatile workforce that’s well prepared for future challenges.

Looking back … and Fast Forward

My journey has revealed how technology brings both opportunities and challenges. On one hand, it enables us to achieve remarkable feats with enhanced efficiency. On the other, we face hurdles such as data quality issues, integration difficulties and cyber security threats.

Imagine trying to deliver seamless client experiences while wrestling with outdated systems and fragmented data. Often, we are pursuing modern goals with legacy tools. Yet it’s a journey, and we’re progressively advancing, learning to adapt along the way.

Navigating these challenges reminds me that the industry is in a constant state of evolution. For me, it is about continually refining and enhancing our processes, ensuring technology truly supports both our team and clients. It is an ongoing journey, one where we make exciting strides each day, pushing us to stay curious, agile and committed to continuous learning.