New Hire Technology Setup

Frequently asked questions

This document is to assist you with any issues or questions you may have in getting your technical setup completed for your first day at Bloomberg.

If after reviewing this document, there are still any steps you are not able to complete or cannot move through all of the steps due to a problem with a particular step, please provide us with the error / feedback on this form

The tips and troubleshooting information below is organized in order of the steps we asked you to follow on the new hire setup site.

left arrow
right arrow

Citrix Troubleshooting

Please use Internet Explorer for software detection to work properly.

Reboot your PC as some installs require a reboot in order for the application to work.

You are not required to log on to CITRIX. The application can be closed once install is complete. Citrix is used to launch the Bloomberg Application via https://bba.bloomberg.net and to remote to your CORP PC or Generic Desktop.

Bloomberg Anywhere (BBA)

This error indicates too many password attempts and requires a CAPTCHA verification.

  1. Login again and click on the box below the password field that says “I am not a robot”
  2. Then verify the image and submit.
  3. Clear your browser cache, relaunch and try again.
  4. Try another web browser
  5. Wait 24 hours and try again.

This means that you are not able to log on to Bloomberg Anywhere (bba.bloomberg.net) until you are permissioned.

  1. To resolve this issue on Bloomberg’s side, “BBA Web block” will need to be turned off. Please provide error via the respective Form.
  2. A Bloomberg Employee Operations representative will reach out to you to assist.

This means your Bloomberg Terminal password is incorrect or has been entered incorrectly: while the username is not case sensitive, the password is case sensitive.

  1. Log in again
  2. If you get the same error, your terminal password will need to be reset. Please use the AMER, EMEA and APAC trouble shooting form.
  3. Upon receiving your response in the Form, a Bloomberg
    Employee Operations representative will reach out to you to assist.

B-unit

The B-Unit is unable to sync to the flashing image on the screen.

  1. Maximize your Bloomberg Terminal window, make sure the brightness of your monitor is increased and if you are on a laptop that’s plugged in.
  2. Make sure the B-Unit sensor (on the back side of the B-Unit, top right corner) is aligned with the flashing B-Unit SYNC window.

This means the B-Unit code length was not correct.

A B-Unit Token is 6 digits in length and a B-Unit code is 4. The screen will indicate which code is required (incorrect B-Unit code length BBA error codes).

  • When enrolling the B-Unit, instead of clicking on the “submit” button using the cursor, click on the enter key on your keyboard and it will take you to the next screen.
  • This may happen if the enrollment timed out. Please re-try enrolling the B-Unit, press the power button on the B-Unit 3 times to reset it.

If the finger enrollment issue persists, try again using these tips:

  1. Ensure your finger is dry and warm.
  2. For the B-Unit 3, the swipe does not require a lot of pressure; also swipe with medium speed.
  3. For the B-Unit 5, press firmly but a lot of pressure is not required.

NOTE: If any of the errors or issues persist, please use this form  to provide info about the error. A Bloomberg Employee Operations representative will reach out to you to assist.

Terminal and CORP credentials

IMPORTANT: As you start your employment with Bloomberg, you have been given 2 sets of credentials: Terminal Username and Password, and CORP (aka Windows or office computer).

Username and Password

Your username will be the same for both sets. You are asked to set new passwords. The passwords will be updated by and known only to you. For security reasons, please do not share these passwords with anyone.

The table below lists out the usage of these credentials:

Terminal Credentials

  • Log into the Terminal
  • Authenticate for restricted data within the Terminal
  • Log into Telephony and Video Conferencing applications

CORP Credentials

  • Log into the computer at your office desk
  • If applicable, log into your Bloomberg issued laptop (to be discussed later)
  • Log into the Bloomberg Employee Remote Access site (BBE)
  • Authenticate for Video Conferencing applications

CORP password

  1. Run CHPW again and select reset password.
  2. Follow the on-screen prompts.

Press ESC and re-run the CHPW function

Your new password may not meet the requirements for CORP Passwords. You can find the requirements when hovering over the New Password field but here they are again:

  1. Minimal password length: 8 characters.
  2. Must use at least three of the four available character types:
    • Lowercase letters
    • Uppercase letters
    • Numbers
    • Special characters.
  3. Can’t contain the username or parts of the user’s full name.

NOTE: If any of the errors or issues persist, please use this form  to provide info about the error. A Bloomberg Employee Operations representative will reach out to you to assist.

Bloomberg Mobile application

You won’t have access to NTFY via the Bloomberg Mobile App until 48 hours after downloading the app and logging on to it. It’s important you download the app 48 hours before your start date so you have access to the function prior to entering the building.

If you are not able to search NTFY on the app or you have downloaded the app and it has not been 48 hours and you’re coming into the office, please contact your Recruiter.

Zoom

Be advised that you will not be able to log into the Zoom application with your Bloomberg account on your personal computer or Bloomberg laptop until the week you start. Please use the link provided by your recruiter.