Bloomberg Customer Support (BCS)
Congratulations on progressing to the business interview for Bloomberg Customer Support! Here are some resources and tips to help you prepare for your interview and learn more about Bloomberg and the role.
About Bloomberg
Bloomberg is a global information and technology company. By harnessing the power of data, news and analytics, we help organize, understand and bring clarity to a complex world. Our customers across the globe rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions.
Our success reaches far beyond the finance and technology industries: we invest nearly all of our profits to help solve humanitarian issues globally and in our own communities. Through Bloomberg Philanthropies, we are committed to support worthy causes where the greatest good can be achieved.
Discover our values — and how we live them.
We believe profit and principles are not mutually exclusive. They reinforce one another. And doing the right thing —by our people, our customers, our communities and our planet — is also the best thing for our business.
Providing seamless support that’s legendary across our industry
The Bloomberg Customer Support (BCS) team is the front line when it comes to helping with critical client issues. We understand what our clients do and the products they use, which allows us to quickly troubleshoot issues — no matter where in the world they are. Our industry-leading customer service teams:
- Are available 24 hours a day, 7 days a week, 365 days a year
- Speak more than 18 languages
You will have the opportunity to champion your career across the company. Our alumni consists of employees who have successfully created career paths to:
- Analytics & Sales
- Data
- Technical Support
- Finance
- Enterprise Services
- Corporate Administration
“Be willing to learn, be proactive, and be prepared.”
Dawn Lim, Bloomberg Customer Support
Preparing for your interview
Things to consider before your interview:
- Your motivation and the reasons you’re interested in the role, and how it fits into your long-term career goals.
- Your understanding of Bloomberg, our business and values, who our clients and competitors are, and our advantages.
- Your understanding of the role and the skills needed for it.
- Your interest in finance and/or technology and examples that demonstrate it.
- Your background and any experience (particularly related to client support) presented on your resume, as well as any follow-up questions that your interviewers may ask.
- Questions you’d like to ask the interviewers to show that you are keen on Bloomberg and the role.
- BCS reps usually transfer to other departments after 18–24 months. After your tenure in BCS, what department would you be interested to transfer to and how would you equip yourself to achieve your career goals?
- There will be a roleplay session during the interview to assess your potential for delivering good customer support. To prepare for it, we recommend that you familiarize yourself with our customer support overview.
Showcase your skills.
Do you have any relevant experience that can help support the following competencies?
- Analytical and problem-solving skills
- Critical thinking
- Customer service and communication
- Prioritization and multitasking
- Attention to detail
- Adaptability
- Interest in finance and/or technology
Next steps in the application process
Job shadowing*
This is a 30-minute, in-office job shadow with an existing Bloomberg Customer Support Representative. This will only be arranged for candidates who can attend interviews in our office.
Roleplay and team leader interview*
This is a 90-minute interview including two sessions. First, roleplay assessing your customer support skills and proficiency of language(s) you speak other than English. Then, an interview with a team leader.
Manager interview
This is a 60-minute interview with our APAC head of Bloomberg Customer Support.
Offer
Once you’ve made it through the interview process, our recruiters will typically provide an update by phone or email within 14 days.
*Please note that this process may differ slightly across roles and regions. Your recruiter will advise which scenario is applicable to you.
Interview tips
- Speak clearly and concisely.
- Provide thoughtful examples and don’t be afraid to ask questions.
- Be prepared for scenario-based interview questions/roleplaying — you’ll be asked to act as a customer service representative.
- Dress professionally, even for video interviews.
- Silence your phone and make sure your environment is free of distractions.
- Be yourself!
Tips from recruiters
Make it happen here.