How Web Testing Could Help HealthCare.gov

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Nov. 4 (Bloomberg) -- Canaan Partners' Maha Ibrahim discusses how to predict and prevent website outages with Emily Chang on Bloomberg Television's "Bloomberg West." (Source: Bloomberg)

Mezz in the studio.

The question is why didn't they test longer?

Isn't that like expense?

They were in a rush.

They needed to get it out and we understand that.

Most consumer-facing websites have a pressure, whether it's because the commerce site need to get out before cyber monday or just generally need to launch.

It's just most sites have -- most large sites have millions of users pinging that -- pinging the site at a given time and in this case, it clearly they didn't do enough job -- are we being too hard on them?

When apple rereleases a new version of i.o.s., the president mentioned it, there are glitches.

Same with microsoft and windows.

Should we not expect so much from the government?

We have to expect more of our government and i think that they have done a poor job.

Unfortunately, they disenfranchised a lot of health care insurance providing health care insurance buyers.

And it's just an unfortunate thing.

Had they gone ahead and tested this, like with companies like what stosa does, it could have done a lot towards correcting the problem.

Unfortunately, they had a deadline and clearly made short cuts.

Tell me about this company called stosa.

It's a company we have seen funded about seven years ago.

They now have 400 enterprise clients including some of the largest retailers and e-tailers out there like target and walmart and nike and this is exactly what they do.

They help companies like these ee-tailers and enterprise software companies test these sites, make sure that they work not only with the traffic bursts that you saw with health care.gov but also geographically have the performance that we expect all of our sites to.

And most of the testing is predictive, right.

How much can they really predict?

It is predictive but at the same time we're using the same servers that most of these cloud-based sites are using across different geographies, whether the united states or europe or asia.

And at the same time we're testing on mobile devices.

So we don't think that problems like what you saw occur with health care.gov should occur.

So what do you think other than testing, what other problem -- what else could they have done better?

It's clearly an organizational issue where there's too many cooks in the kitchen and when we look at our start-up, this is one of the reasons why start-ups can operate more efficiently than big organizations.

They just have a singular purpose in mind and had they had that as opposed to having multiple parties at the table, this could have been prevented.

Having said all of that, most of the mature consumer-facing companies, they look at this and say we need to perfect our performance down to the millisecond.

That clearly not what the government was intending.

They wanted to get it up and rung.

As i mentioned, i was speaking to the former c.t.o. of the white house chopra earlier today and i want to you listen to a little more of what he has to say.

Big projects of this sort in the public and private sectors that have had challenges is not unique to this particular one.

I like everyone else, am frustrated at the pace in which these challenges have come forward but i'm very confident that with the leadership of the team they assembled, they will work through these issues.

Now, you know, we're hearing that they're continuing to work on it.

Some of the criticism has been look, the white house is incompetent.

Some of it has been maybe they haven't moved into the digital age as much as president obama is considered a tech-savvy president.

You know, what do you think the real problem is?

It's classic crossing the chasm stuff, right?

You have big organizations, whether it's the government or whether it's ibm for that matter.

Big organizations trying to tackle a big problem.

And they tend to take it in very large chunks as opposed to the start-ups in silicone valley, which do things in small, focused ways.

Now finally the government has gotten this feedback that the site has gone down or been too slow, they're putting the right people on the job.

It's just that it was probably too ambitious of a project to begin with.

You think the government is capable of taking on the mentality of technology company?

Look, we need to test everything.

We need it to be perfect?

It's just such a technology -- silicone valley thing.

It's not something you think of happening in washington, d.c. they have learned.

Clearly this is a big lesson for them but also they are surrounded by some of the best technology minds that we have and they will put this to work.

All right, in soasa, i understand their testing could be pretty important with the holiday shopping season coming up.

Tell me about that.

Again another issue.

This is a huge case for soasta.

During cyber monday, when there are millions at the same time, millions of people hitting a site.

Sites can go down.

And whether it's going down or millisecond delays, that can cost millions of dollars in losses to companies like target or walmart.

They recognized this and so they use soasta for one of their cloud testing -- as one of their cloud testing solutions and they have been growing tremendously.

We will be watching cyber

This text has been automatically generated. It may not be 100% accurate.

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