How Did UPS Miss So Many Christmas Shipments?

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Dec. 26 (Bloomberg) – Bloomberg’s Julie Hyman discusses UPS’ supply chain woes and holiday online sales. She speaks with Betty Liu on Bloomberg Television's “In the Loop.” (Source: Bloomberg)

How did ups miss its shipments?

-- how did ups this its shipments?

Ups had braced itself, rejecting it would ship 132 million packages go bully during the week leading up to christmas.

It did prepare.

It added 55,000 our time holiday workers.

At least 23 extra jets" it's trucking fleet to keep up with -- at least 23 extra jets and increased it's trucking fleet.

This would seem to be good news for holiday shopping numbers overall.

It is not good news for ups.

Amazon is squarely placing the blame for ups saying, we process the deliveries and did our part.

Something failed after the packages of our warehouses.

Clearly, something failed.

They have got to get to the bottom of it.

Amazon and other retailers are reacting in what ways?

They are offering gift cards and free shipping on wednesday packages get there.

They should be there in the next couple of days if they did not arrive on christmas.

Kohl's will actually refund the cost of gifts that were not delivered on christmas.

We contacted a number of other retailers, who were expected to see high demand.

We have not heard back yet.

People are still trying to figure out what to do.

These companies are figuring out what to do.

Many of these companies had lower staffs yesterday.

They are trying to figure out exactly what is going to happen next and what the fallout for ups will be.

It does not disclose how much of its business comes from amazon input cheat killer or from retail sales and -- comes from amazon in the tick killer or from retail sales.

-- amazon in particular or from retail sales.

I want to bring in paul sweeney, who covers these companies for us as head of research.

This is unheard of.

We have not heard a story like this in a long, long time.

What does this tell you?

It tells me e-commerce is becoming a much bigger part of total retail sales.

The commerce department has held

This text has been automatically generated. It may not be 100% accurate.

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