Diagnosing Healthcare.gov’s Symptoms

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Dec. 17 (Bloomberg) –- Compuware Vice President of Engineering and Operations Michael Smith discusses searching for bugs on Healthcare.gov and providing solutions to the White House for the fix. He speaks to Emily Chang on Bloomberg Television’s “Bloomberg West.” (Source: Bloomberg)


You guys have done some of your own performance surveys.

You found it is not working out that well.

What exactly are you testing?

We are running tests from different computers around the united states.

We are measuring the response time that those computers are experiencing.

We are seeing that there are still quite a few locations where the response time is unacceptable.

Where are you seeing this?

What particular geographical location?

It seems to be varying.

It depends on perhaps the time of day or other factors.

One of the things to note is that when we are testing these commuters, these are real computers over a wi-fi connection.

They may be on a hard wire connection.

The performance can actually change over the course of time.

When you are looking at these problems, why are they happening?

We did an initial analysis and we observed that there were some inefficiencies in the way the website was designed.

There were also some components that come from outside sources.

A typical website today encompasses content and components from not just the main website, but third parties as we call them, such as a facebook "like" button.

There were some third-party components in the healthcare.gov website that had some trouble early on, especially with performance response time.

What sites are you talking about?

I cannot name specific sites.

But there were several of them involved.

So the government has tried to fix the problem, but how much progress has the government made so far?

From what i can tell, the focus has been heavily on certain systems where the integration to the states' exchanges has occurred.

Maybe with other federal databases.

We are still seeing slower performance at the end-user computer because although some improvements have been made in terms of optimization, there is still room for krugman.

Vast improvement.

-- improvement.

Look in white house do to improve this?

What are some specific things they can do?

We should be testing from the end-user computer so they can get an understanding of what is the response time under different conditions and with different kinds of operating systems or browsers.

Then they can observe how some of the website design behaves under those conditions.

They can optimize or reduce the number of objects that are transferred out to those end- users.

More importantly, they can work with those third parties to ensure that they can scale and handle the website.

A former microsoft executive, who has been on this show during his time at microsoft, and will now be in charge of this website, also president obama was meeting with those tech ceos in washington, how much do you think that their leadership is going to help in this kind of situation?

Certainly leadership with experience and in implementing large e-commerce site is important.

It is a different world when you are dealing with the consumer.

They expect a quick response time, and we call it the google effect, where we expect pages to load in less than two seconds.

It is important that we see with those end-users are experiencing an measure from this point of utilization.

Michael smith, compuware vice president of engineering.

Thank you for sharing your

This text has been automatically generated. It may not be 100% accurate.


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