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Last $22.55 USD
Change Today -0.51 / -2.21%
Volume 331.6K
ZEN On Other Exchanges
Symbol
Exchange
Berlin
As of 8:04 PM 05/1/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

1019 Market Street

San Francisco, CA 94103

United States

Phone: 415-418-7506

Fax: 415-778-9355

Zendesk, Inc., a software development company, provides a software-as-a-service (SaaS) customer service platform. The company’s simple platform helps organizations engage with people in new ways that foster long-term customer loyalty and satisfaction. It empowers organizations to answer customers’ questions, and to solve their problems through the channels that people use every day when seeking help, such as email, chat, voice, social media and websites. The company’s customer service platform also helps people find answers on their own through knowledge bases and communities, capitalizing on the increasing customer preference for self-service. Its customer engagement capabilities allow organizations to proactively serve their customers, reaching out to those who may need help and soliciting feedback about their experience. The company’s customer service platform consolidates the data from customer interactions and provides organizations with analytics and performance benchmarking. The company offers a range of subscription plans to meet the needs of small and medium-sized businesses (SMBs) and larger organizations with the appropriate level of advanced features and product support. In March 2014, the company completed the acquisition of Zopim Technologies Pte Ltd. (Zopim), a software development company that provides a SaaS live chat service. Through Zopim, it provides live chat software as a standalone service and as an integrated service with its customer service platform for chat-enabled agents. Customer Support The company’s platform provides organizations with a single customer service interface to manage all their one-on-one customer interactions, no matter where those conversations start or who needs to be involved to resolve them. Single Omni-Channel Interface: The company’s customer service platform pulls in customer questions—from email, chat, voice, and social media—and brings them into its simple interface. Business Rules: The company’s customer service platform comes with pre-configured business rules that it recommends as best practices. Light Agents: Provide visibility on customer interactions to the entire organization by adding non-support employees as light agents. Light agents can make private internal comments within tickets. Mobile Apps: The company’s channel agnostic SaaS architecture ensures the same information and product functionality is available regardless of the device used. Customer Self-Service The company’s customer service platform helps organizations track and predict common questions and provides a path to answers. This allows customers to help themselves, find what they need, and minimize their frustration. Help Center: The company offers an online portal for self-service, optimized for mobile usage. Feedback Tab: The company provides customers an opportunity to chat with an agent, search the Help Center, or submit a support request on any Website page with the feedback tab. Customer Engagement The company’s customer service platform lets organizations gather customer data and proactively engage with customers based on the insights the data provides. Leveraging Strategic Analytics The company’s customer service platform offers unique tools for organizations to understand their customers and track the efficiency and effectiveness of their customer service. Platform Extensions Through its application programming interfaces, the company’s customer service platform ties together its customer support, customer self-service, and customer engagement elements with custom functionality across devices. The company constructs its own software from the same application programming interfaces that it offers to others, demonstrating its commitment to the Zendesk developer community and up-to-date code. Subscription Plans The company offers various subscription plans for its customer service platform that vary based on the level of advanced features and dedicated product support. After a free trial, its customers use a credit card or execute a service order to purchase monthly or annual subscription plans. The company’s subscription plans in

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