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Company Description

Contact Info

3 High Ridge Park

Stamford, CT 06905

United States

Phone: 203-614-5600


Frontier Communications Corporation provides communications services primarily to rural areas and small and medium-sized towns and cities in the United States. The company offers various voice, data, and television services and products. Communications Services As of December 31, 2013, the company operated as an incumbent local exchange carrier (ILEC), with 3.1 million customers and 1.9 million broadband connections. It operates as an ILEC in 27 states. The company conducts business with both residential and business customers, and provides the ‘last mile’ of communications services to customers in these markets. As of December 31, 2013, the company had 1,866,700 broadband subscribers and 385,400 video subscribers. Services The company offers a portfolio of communications services for residential and business customers in each of its markets. Its product portfolio includes voice services, Internet access, broadband-enabled services, and video services. The company offers these services as bundled packages that are purposely designed to simplify customer purchasing decisions and to provide the customer with pricing discounts. The company also offers selective incentives and promotions to influence customers to purchase or retain certain services. Data and Internet Services The company offers a range of wireline and satellite broadband services to its residential, commercial, and carrier customers. Residential services include broadband, dial up Internet, portal, and email products. Commercial services include Ethernet, dedicated Internet, multiprotocol label switching, time division multiplexing data transport services, and optical transport services. These services are all supported by a 24/7 help desk and a network operations center. Such services are offered on a contract basis and the service is billed on a fixed monthly recurring charge basis. Data and Internet services are billed in advance. The company also offers its Frontier Secure suite of products aimed at managing the digital experience for its customers and designed to provide value and simplicity to meet customers’ ever-changing needs. Frontier Secure offers products and services to protect primary aspects of digital life, including computer security, cloud backup and sharing, identity protection, equipment insurance and 24/7 U.S.-based technical support. These products and services are sold nationwide directly to consumers and small businesses, and wholesale through strategic partnerships under either a private brand or the Frontier Secure brand. The company offers wireless broadband services (using unlicensed Wi-Fi spectrum) in select markets utilizing networks that it owns or operates. Long-term contracts are billed in advance on an annual or semi-annual basis. End-user subscribers are billed in advance on a monthly recurring basis and businesses, colleges and universities are billed on a monthly recurring basis for a fixed number of users. Hourly, daily, and weekly casual end-users are billed by credit card at the time of use. Local and Long Distance Voice Services The company provides basic wireline services to residential and business customers in its service areas. It also provides improved services to its customers by offering various calling features, including call forwarding, conference calling, caller identification, voicemail, and call waiting. All of these local services are billed monthly in advance. Long distance network service to and from points outside its operating properties are provided by interconnection with the facilities of interexchange carriers. The company’s long distance services are billed either as unlimited/fixed number of minutes in advance or on a per minute-of-use basis. The company also offers packages of communications services. These packages permit customers to bundle their basic wireline service with their choice of improved, long distance, video, and Internet services. Access Services The company’s switched access services allow other carriers to use its facilities to originate and terminate their local and long distance voice traffic. These services are offered on a month-to-month basis and the service is billed primarily on a minutes-of-use basis. Switched access charges have been based on access rates filed with the Federal Communications Commission for interstate services and with the respective state regulatory agency for intrastate services. Video Services The company has offered video services under an agency relationship with DISH. It also offers fiber optic-based video services on a limited basis in the states of Indiana, Oregon, and Washington pursuant to franchises, permits, and similar authorizations issued by local franchising authorities. Customer Premise Equipment The company offers its small, medium, and enterprise business customers a range of third-party communications equipment tailored to their specific business needs. Equipment sales are sold in conjunction with various voice, data, and Internet services. Strategies The major elements of the company’s strategy include leading with broadband; keeping its customers; and evaluating strategic initiatives. Regulatory Environment Some of the company’s operations are subject to regulation by the Federal Communications Commission and various state regulatory agencies, often called public service or utility commissions. Under the Telecommunications Act of 1996, state regulatory commissions have jurisdiction to arbitrate and review interconnection disputes and agreements between incumbent telephone companies, such as the company, and competitive local exchange carriers, in accordance with rules set by the Federal Communications Commission. History The company was founded in 1927. It was incorporated in the state of Delaware in 1935. The company was formerly known as Citizens Communications Company and changed its name to Frontier Communications Corporation in 2008.


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