Xerox Corporation provides business process and document management solutions worldwide. Segments The company’s segments are Services, Document Technology, and Other. Services segment This segment provides business services in global markets across major industries and to government agencies. These services help the company’s clients improve the flow of work, providing them more time and resources to allocate to their core operations and enabling them to respond to changing technologies. This segment comprises two types of service offerings, Business Process Outsourcing (BPO) and Document Outsourcing. BPO The company is a major enterprise for BPO, with expertise in managing transaction-intensive processes. The company provides multi-industry offerings, such as customer care, transaction processing, finance and accounting, and human resources, as well as industry focused offerings in areas, such as healthcare, transportation, financial services, retail and telecommunications. Industry Business Groups The industry groups have primary responsibility for client relationships and sales, developing industry thought leadership and industry specific solutions, and ensuring service delivery meets client requirements. The industry business groups in 2015 were as follows: Commercial Healthcare The company has solutions and subject matter expertise across the healthcare ecosystem, including providers, payers, employers and government agencies. The company helps these customers focus on delivering healthcare, which leads to health and wellness for their constituencies. In the commercial segment of the market, the company primarily serves the following constituencies: Healthcare Payer and Pharma: The company delivers administrative efficiencies to its healthcare payer and pharmaceutical clients through transactional business solutions, which include its global delivery model and domestic payer service centers. The company supports all of the major 20 U.S. commercial health plans. Healthcare Provider Solutions: The company serves hospitals, doctors and other care providers, including every large health system in the U.S., with contracts in 49 of the 50 states. The company’s services help its clients improve access to patient data, achieve tighter regulatory compliance, realize greater operational efficiencies, and provide health outcomes. Commercial Industries - High Tech and Communications, Financial Services, and Industrial, Retail and Hospitality The company has targeted business process solutions, and a client base in a range of commercial industries, including communications and media, high tech and software, banking and capital markets, insurance, manufacturing, automotive, travel and leisure, food and beverage, transportation and logistics and others. Public Sector The company provides services to many constituencies across the public sector space. This includes services focused on transportation-related entities, as well as its portfolio of BPO solutions to all governmental entities. Transportation Services: The company provides revenue-generating solutions for its government clients in approximately 35 countries. The company’s services include public transit and fare collection, electronic toll collection, parking management, photo enforcement and commercial vehicle operations. The company creates processes for operators and government agencies. State, Local and Federal Government Services: The company supports its government clients with services targeting key agencies within federal, state, county and municipal governments, including Health and Human Services, Veterans Administration, Treasury, Safety and Justice, and Government Administration. Government Healthcare The company provides administrative and care management solutions to state Medicaid programs and federally-funded U.S. government healthcare programs. The company provides a range of solutions to 32 states and the District of Columbia. The company’s services include processing Medicaid claims, pharmacy benefits management, clinical program management, supporting health information exchanges, eligibility a
xerox corp (XRX:New York)
45 Glover Avenue
PO Box 4505
Norwalk, CT 06856
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