The Western Union Company provides money movement and payment services worldwide. As of December 31, 2015, the company’s services were available through a global network of approximately 500,000 agent locations in approximately 200 countries and territories, with approximately 90% of those locations outside of the United States. Segments The company’s segments are Consumer-to-Consumer, Consumer-to-Business, and Business Solutions. Consumer-to-Consumer segment Individual money transfers from one consumer to another are the core of this segment’s business. A majority of these transfers were cross-border transactions. The company views its money transfer service as one interconnected global network where a money transfer could be sent from one location to another, worldwide. This segment includes five geographic regions whose functions are limited to generating, managing and maintaining agent relationships and localized marketing activities, and also includes the company’s online money transfer service conducted through Western Union branded Websites (westernunion.com). By means of common processes and systems, these regions and westernunion.com create an interconnected network for consumer transactions, thereby constituting one global Consumer-to-Consumer money transfer business and one segment. Although most remittances are sent from one of the company’s agent locations worldwide, in some countries, it offers the ability to initiate transactions from a Western Union branded Website, including through mobile devices. All agent locations accept cash to initiate a transaction, and some also accept debit cards. The company offers consumers various options to receive a money transfer. Services The company offers money transfer services in approximately 200 countries and territories with various options for sending funds that provide consumers convenience and choice, through both the company’s walk-in and online money transfer channels. Walk-in Money Transfer: The majority of the company’s remittances constitute walk-in transactions in which payment is collected by one of its agents and is available for pick-up at another agent location, usually within minutes. Additionally, in a few select markets, the company offers consumers a lower-priced next day delivery service option for money transfers that do not need to be received within minutes. Online Money Transfer: In certain countries, consumers could initiate a money transfer from a Western Union branded Website, including through their mobile devices. As of December 31, 2015, the company provided online money transfer services through Western Union branded Websites in 34 countries. Additionally, in certain countries, consumers could initiate a Western Union money transfer through their bank’s online banking services. The company’s consumers could fund a transaction in various ways, in addition to cash. At certain of its agent locations, consumers could fund a transaction using a debit card, and where available, consumers could fund a money transfer from an account through an automated teller machine (ATM). In the company’s online money transfer channel, consumers could generally fund transactions using a credit card, debit card, electronic funds transfer processed through the automated clearing house (ACH) payment system, or other bank account-based payment. The company also provides various options for the receipt of funds. At its retail agent locations, consumers generally receive payments in cash. However, in certain countries, the company’s retail agents might also issue a money order or check or provide payout through an ATM. Funds could also be directed to a bank account in various countries, by either the sender or receiver, and in more limited circumstances, could be directed to either a mobile wallet or a stored-value card. Distribution and Marketing Channels The company offers its Consumer-to-Consumer service to consumers worldwide primarily through its global network of third-party agents in most countries and territories, with approximately 90% of its agent locations being located outside of the United States. Western Union
western union co (WU*:Mexico)
12500 East Belford Avenue
Englewood, CO 80112
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