WNS (Holdings) Limited provides business process management (BPM) services. The company offers comprehensive data, voice, analytical and business transformation services. The major industry verticals the company focuses on are insurance; travel and leisure; diversified businesses, including manufacturing, retail, consumer packaged goods (CPG), media and entertainment and telecommunication or telecom; utilities; consulting and professional services; banking and financial services; healthcare; and shipping and logistics. The company’s portfolio of services includes industry-specific processes that are tailored to address its clients’ specific business and industry practices. In addition, the company offers a set of shared services that are common across multiple industries, including contact center, finance and accounting, research and analytics, technology services, legal services, and human resources outsourcing. Strategy The key elements of the company’s strategy are to increase business from existing clients and add business from new clients; reinforce leadership in existing industries; provide higher value added services; enhance awareness of the WNS brand name; expand its delivery capabilities; and broaden industry expertise and enhance growth through selective acquisitions and partnerships. BPM Service Offerings The company offers its services to clients through industry-focused business units. The company is organized into various vertical business units to provide more specialized focus on each of these industries and more manage its sales, marketing and delivery processes, such as insurance; travel and leisure; diversified businesses including manufacturing, retail, CPG, media and entertainment, and telecom; utilities and energy; consulting and professional services; banking and financial services; healthcare; and shipping and logistics. In addition to industry-specific services, the company offers a range of services that are common across multiple industries (which it refers to as its horizontal services), in the areas of customer care (or contact center), finance and accounting, research and analytics, human resource outsourcing, technology and legal services. In addition, its global transformation practice offers higher-value services, such as transformation services, which are designed to help its clients modify their business processes to enhance productivity, and manage changes in the business environment and leverage business knowledge to increase market competitiveness. The company manages and conducts its sales processes in its three key markets, such as Europe, North America and the Asia-Pacific. Vertical Business Units: Insurance The company’s insurance services (actuarial and non-actuarial) are structured into three lines of business offerings customized for property and casualty insurance, life and annuities and healthcare. It caters to a diverse and sizeable number of clients globally and has significant experience across a range of insurance product lines. The key insurance industry sectors the company serves include life, annuity and property and casualty insurers; insurance brokers and loss assessors, property and casualty insurance providers, re-insurance brokers and motor insurance companies; self-insured auto fleet owners; commercial and retail banks; mortgage banks and loan servicers; asset managers and financial advisory service providers; and healthcare payers, providers and device manufacturers. The company’s insurance business vertical includes its auto claims business, consisting of WNS Assistance, AHA, and WNS Legal Assistance LLP, which comprises its WNS Auto Claims BPM segment. The company offers a technology-driven model that enables it to handle the entire automobile insurance claims cycle. The company offers Broker Connect, an advanced mobility solution that is designed to provide a comprehensive solution to meet the requirements of insurance brokers and financial advisors. It has features, such as real-time status update/push notifications on new policy set-up, as well as policy amendments. Its eAdjudicator tool automates the adjudication proces
wns holdings ltd-adr (WNS:New York)
Godrej & Boyce Complex
Plant No. 10/11, Gate No. 4
Phone: 91 22 4095 2100
Fax: 91 22 2518 8307www.wns.com
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