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Company Description

Contact Info

4001 Rodney Parham Road

Little Rock, AR 72212

United States

Phone: 501-748-7000


Windstream Holdings, Inc. provides network communications and technology solutions for consumers, businesses, enterprise organizations and carrier partners across the United States. The company provides data, cloud solutions, unified communications and managed services to small business and enterprise clients. The company also offers bundled services, including broadband, security solutions, voice and digital television to consumers. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 125,000. Segments The company operates its business operations around its four core customer groups: Consumer and Small Business – ILEC (Incumbent Local Exchange Carrier), Carrier, Enterprise, and Small Business – CLEC (Competitive Local Exchange Carrier). Consumer and Small Business - ILEC segment This segment includes approximately 1.6 million residential and small business customers. Services and Products The company’s consumer services primarily consist of high-speed Internet, traditional voice and video services. The company engages in providing high-speed broadband and additional value-added services to its consumer base, as well as bundling its service offerings to provide a solution to meet its customers’ needs. The company’s consumer broadband services are as follows: High-speed Internet Access: The company offers high-speed Internet access with speeds approximately 100 megabits per second. Internet Security Services: The company’s security suite offers customers critical Internet security services, including anti-virus protection, spyware blocking, file back up and restoration. Online Backup Services: The company’s online backup service allows consumers to back up and restore important files through the Internet. Additionally, its backup services provide consumers with the ability to store and share files on network-based storage devices. Files could be accessed from any computer with an Internet connection. Consumer voice services include basic local telephone services, features and long-distance services. Features include call waiting, caller identification, call forwarding, and various other offerings. The company also offers various long distance plans, including rate plans based on minutes of use, flexible or unlimited long distance calling services. The company offers video services to consumers primarily through a relationship with Dish Network LLC. The company also owns and operates cable television franchises in some of its service areas. The company’s video offerings allow it to provide bundled services to its consumer base, helping insulate the company’s customers from competitors. The company launched Kinetic, a video entertainment offering in its Lincoln, Nebraska and Lexington, Kentucky markets, with plans to launch in Sugar Land, Texas in the second quarter of 2016. The company sells and leases certain equipment to support its consumer high-speed Internet and voice offerings, including broadband modems, home networking gateways and personal computers. The company also sells home phones to support voice services. To the company’s small business customers, it offers a range of advanced Internet, voice, and Web conferencing products. These services deliver high-speed Internet with competitive speeds, value added services to improve business productivity and options to bundle services for a global business solution to meet the company’s small business customer needs. The company’s Small Business - ILEC services comprise: High-speed Internet Access: The company offers speeds up to 1 gigabits per second (Gbps) with an option of high-speed Internet or a dedicated solution. Online Backup: The company’s online backup solution is dedicated to keeping files safe, secure and easily accessible from any location. These services include hosting mission critical servers and computer systems with full redundant subsystems with the ability to set up scheduled backups. Remote IT: The company provides a remote tech help service that provides remote support 24x7 and serves as a virtual information technology (IT) department


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