Vonage Holdings Corp. provides communications services connecting people through cloud-connected devices worldwide. The company relies on its network, which is a flexible, scalable Session Initiation Protocol (SIP) based Voice over Internet Protocol, or VoIP, network. Service Offerings The company’s home telephone replacement services are offered to residential customers through several service plans with different pricing structures. The service plans include basic features such as voicemail, call waiting call forwarding, as well as unique features Simulring, visual voicemail and Extensions. As of December 31, 2013, approximately 89% of its United States subscriber lines were for residential service. The company’s primary residential offering is Vonage World with approximately 1.0 million subscriber lines, as of December 31, 2013. For a flat monthly fee, this plan includes unlimited domestic calling (U.S., Canada, and Puerto Rico) and unlimited calling to landline phones in approximately 60 countries, including India, Mexico, and China, and unlimited calling to mobile phones in certain of those countries. In addition, the Vonage World offer includes unlimited Vonage Visual Voicemail, which is ‘readable voicemail’ delivered via email or SMS text message, Vonage Extensions, which extends the plan to additional phone numbers and devices, including smartphones and feature phones, and directory assistance. The company also markets other residential plans that include limited domestic or international minutes, such as its 800 plan that includes 800 minutes to the U.S., Canada and Puerto Rico. The company offers similar plans in Canada and the United Kingdom. Each of its residential calling plans provides various features, including call waiting, caller ID with name, call forwarding, and voicemail. The company also offers the following: Area Code Selection: Customers can select from approximately 287 United States area codes for their telephone number for use with its service, regardless of physical location. Virtual Phone Number: A customer can have additional inbound telephone numbers that ring on a primary subscriber line, each for an additional fee. Each of these inbound telephone numbers can have a different area code. In addition to United States virtual phone numbers, the company offers virtual phone numbers for 19 other countries. Web-Enabled Voicemail: The company’s service allows customers to receive e-mail notification of a voicemail with the voice message attached to the e-mail message as an audio file. The company’s customers can also check and retrieve voicemails online or from any phone. The company offers SMB and SOHO customers several service plans with different pricing structures. The service plans include an array of features applicable to the needs of SMB and SOHO customers. The company’s mobile services include enhancements to its residential calling plans, as well as mobile applications that can be initially downloaded for iPhone, iPad, iPod touch, and Android OS devices. In 2012, the company introduced Vonage Mobile, its all-in-one mobile application that provides free calling and messaging between users who have the application, as well as low-cost international calling to approximately 200 countries to any other phone. In addition, calls by users of the mobile application to Vonage home or business lines are also free. This mobile application works over WiFi, 3G and 4G and in approximately 90 countries worldwide. Devices Vonage-enabled devices allow customers to use the Internet connection for their computer and telephones at the same time while ensuring a calling experience. The company also offers a cordless multi-phone system solution. The company’s plug-and-play Vonage-enabled devices permit portability as customers can take their Vonage device to different locations where broadband service is available. Sales and Marketing Direct Sales: The company’s primary sales channels for its home telephone replacement services have been in-bound telemarketing and online direct sales. Customers can subscribe to its services at its Websites, http://www.vonage.com, http://www.vonage.ca and http://www.vonage.co.uk, or through multiple toll free numbers including 1-877-4VONAGE. For business customers its primary sales channels include telesales and resellers. Retail Sales: In addition to its direct sales channel, the company also offers sales through its retail channel. In 2013, the company continued to increase its retail presence at regional and national retailers, including Walmart, Best Buy, Kmart, Sears, Brandsmart, Fry's, and Microcenter. Intellectual Property The company’s registered marks include Vonage, Vonage Mobile, Vonage Visual Voicemail and Vonage Extensions. Significant Events In April 2014, Vonage Holdings Corp., a leading provider of communications services connecting people through cloud-connected devices worldwide, announced the initial launch of service in Brazil as part of its joint venture with Datora Telecom. In April 2014, Vonage Holdings Corp. announced the initial launch of service in Brazil as part of its joint venture with Datora Telecom. Competition Traditional telephone and cable companies: The company’s competitors include AT&T, Verizon Communications and CenturyLink, as well as rural incumbents such as Frontier Communications. Cable company competitors include companies such as Cablevision, Charter Communications, Comcast Corporation, Cox Communications, and Time Warner Cable. Wireless telephone companies: The company also competes with wireless phone companies, such as AT&T, Sprint, T-Mobile, and Verizon Wireless. Alternative communication providers: The company also competes against alternative communication providers such as magicJack, Skype, and Google Voice. History Vonage Holdings Corp. was incorporated in Delaware in 2000.
vonage holdings corp (VG:New York)
23 Main Street
Holmdel, NJ 07733
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